Privacy Policy

Information Collection and Use

Here you can learn more about how NDC Package uses the personal information we receive directly from you through our website and our applications. Please note that these policies do not apply to the company's partners, affiliates, or any other party, even where they are referenced on our website — you should review each party's privacy policy before interacting with them.

We collect several different types of information for various purposes to provide and improve our Service to you. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Types of Data We Collect

We collect different types of personal data depending on the interaction between you and NDC Package. This includes, but is not limited to:

• Contact Information: Your full name, email address, phone number (mobile and landline), residential address, city, state, postal code, country, and IP address. We need this data to communicate with you, process your bookings, issue invoices, and provide customer support.
• Passenger Information: Passport details, National ID, visa information, nationality, gender, birthdate, travel preferences, seating preferences, and special dietary needs. This information is essential for processing your bookings, ensuring compliance with international travel regulations, and customizing your travel experience.
• Payment and Billing Information: Billing name, billing address, and payment method (we do not store credit card numbers — credit card transactions are processed by our secure payment partner). We use this to process payments, manage refunds, and send invoices.
• Transactional Data: Records of bookings, cancellations, payments made, payment methods used, and services purchased — to maintain accurate records of transactions for accounting, legal compliance, and customer service.
• Technical and Device Information: Your device type, operating system, browser version, IP address, cookies, browsing activity, and any technical errors encountered while using our services — to optimize your experience, ensure system security, and gather statistical data on site usage.
• Cookies and Tracking Information: Data related to your browsing behavior, including the pages you visit, time spent on our website, and actions taken. We use cookies, web beacons, and similar technologies to improve site functionality, personalize content, analyze usage trends, and enhance our marketing efforts.
• Sensitive Personal Data: Medical conditions (e.g., for special assistance), disability status, or dietary requirements — to comply with legal obligations and ensure your health, safety, and comfort during your travel experience. Sensitive personal data will only be processed with your explicit consent or when required by law.

Use of Data

We use the personal data we collect from you for a variety of business purposes:

• Service Provision: To process bookings for flights, hotels, and related services — including verifying your identity, confirming your reservation, and communicating with you about your travel arrangements. Legal basis: contractual necessity.
• Customer Support: To provide assistance, respond to inquiries, and handle complaints or disputes. Legal basis: legitimate interest.
• Marketing and Promotional Communications: To send you special offers, newsletters, and information about services or promotions that may interest you. You may opt out at any time by clicking "unsubscribe" in the email or contacting us directly. Legal basis: your explicit consent.
• Compliance with Legal Obligations: To comply with legal, tax, and regulatory requirements, including anti-money laundering (AML) laws and fraud detection regulations. Legal basis: legal obligation.
• Security and Fraud Prevention: To protect our business and customers from fraudulent activities, cyber threats, and unauthorized access. Legal basis: legitimate interest.
• Service Optimization: To improve our website, applications, and services by analyzing usage patterns, troubleshooting errors, and optimizing the user experience. Legal basis: legitimate interest.
• Data Aggregation and Analytics: To analyze aggregated, non-identifiable data for market research, product development, and improving customer service offerings. Legal basis: legitimate interest.

How does data collection help us provide a better service?

• To provide you with the needed service, we need to know every traveler's name. If you are making a reservation on behalf of someone, please get their approval first regarding the use of their personal information.
• To make reservations, book tickets, and proceed with transactions.
• To offer a custom travel experience and provide a better travel experience.
• To reach a smoother user experience through collecting and analyzing users' data.
• To improve our customer service.
• To provide more convenient and user-based offers and discounts.
• To be able to send you texts and emails in order to stay in contact with you.
• To have data-based communication with the relevant authorities.

Data Collected Through the Mobile App

When you install the NDC Package app, we collect the following data:

1. The information you provide us with, either by creating an account or by connecting your social media account — such as first and last name, email address, and phone number.
2. The information you enter while using any of our services, for example:
   • Personal information (email address, name, phone number, IMEI, and IP address).
   • Travel information such as trip details.
   • Reservation information such as destination and dates.
   • Other information such as browsing activity through the app and the website.
3. In addition, we collect and use your information after obtaining your permission.

Why do we use the information provided in the NDC Package app?

• To help you book a trip or make a reservation, and to contact us in case of any issue.
• To sign you up on our website and/or application so that you can benefit from our services. You can cancel your subscription anytime by contacting us.
• For further questions, feel free to email our friendly support team.

Data protection in the NDC Package application

• IMEI: The IMEI is the serial number of every phone. We receive that number when our app is installed on a device so that we can identify the number of downloads and clicks on our ads.
• IP address: We collect the IP address to help prevent attacks that might cause damage to our website and our operation.
• GPS (with your permission): When you use the NDC Package app, you can allow access to your location through GPS to locate hotels and airports. If you allow GPS, we will periodically collect information about your location updates and record them on our servers. You can disable this at any time in your phone settings.
• Reading texts (with your permission): We read your phone texts, after obtaining your permission, to verify your account. We use the information we collect to understand the problems a user faces and to fix website and application bugs. Sometimes we share this information with trusted service providers to help us provide a better service. We also collect information about device activity to help identify what matters most to our users so we can improve it. You can always control the amount of information your phone sends to us by changing your phone settings, or remove the application entirely and continue using our services through our website.

Data Security

We take the security of your personal data seriously and have implemented robust security measures to protect your information. These include:

• Technical Measures: Encryption — all sensitive data, including payment details, is encrypted both in transit and at rest using industry-standard protocols. Firewalls — we use firewalls to protect our systems from unauthorized access and cyber threats. Access Control — access to personal data is restricted to authorized personnel only, and all staff handling personal data undergo regular security training.
• Organizational Measures: Policies — we have established internal policies and procedures to ensure compliance with applicable regulations. Incident Response — in the event of a data breach, we will notify affected individuals and regulatory authorities as required by law.
• Retention of Data: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your data is no longer required, it will be securely deleted or anonymized.

Your Rights

• Right to Access: You have the right to request access to your personal data and receive a copy of the data we hold about you.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
• Right to Restrict Processing: You have the right to request limitations on how we process your personal data under certain circumstances.
• Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, or to have your data transferred to another data controller.
• Right to Object: You have the right to object to the processing of your personal data if the processing is based on our legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at sales@ndcpackage.com. We will respond to your request within 30 days.

Cookies Policy

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We also use beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

Visiting our Privacy Policy page on a regular basis implies your acceptance of the edits we make to both our website and our official application, which is available in three versions (iOS, Android, and Windows). These policies do not apply to the company's partners, affiliates, or any other parties, even where they are referenced on our website — please review each party's privacy policy before dealing with them.

Contact & Data Deletion

For any data protection-related inquiries, or to ask for your data to be deleted, you may contact our Data Protection Officer (DPO) using the subject line: Privacy Concern / Data Deletion / Access Request.

• Data Protection Officer
• Email: sales@ndcpackage.com
• Address: Luxor – AlMansheya St. – Ahmed Orabi

Updates to this Privacy Policy

This Privacy Policy was last updated on July 16, 2026. We reserve the right to update this policy at any time to reflect changes in our data practices or legal obligations. Any updates will be published on this website, and we will notify you of significant changes where required by law.

If you have any questions, kindly email us at sales@ndcpackage.com.